Retours et échanges


DIMENSION CACHEE has a 14 days return policy: you have 14 days from the delivery date of your order to send it back to our return center for a refund or an exchange.

Any claims regarding the delivery of the Product(s) must be submitted within 14 business days of receiving the Product(s). They must be sent in their original condition (packaging, accessories, label etc.).

If you have any questions, you can email

The product(s) must be returned to:

For DC CONCEPT DIMENSION CACHEE – BLS dépôt shere distribution ZA les Rue des Fromentaux 44140 Le Bignon.

Any parcel returned after the prescribed delay will be refused and sent back to the sender. The costs and risks related to the return of the Product(s) are the responsibility of the sender.

In order for customer service to accept the return, the Product(s) must be returned in perfect condition in its original packaging, undamaged, with its label attached, unworn, accompanied by all its accessories, and a copy of the purchase invoice.

The client does not have to justify the reasons for his return or pay any penalties, except for the return fees and any potential customs duties.

DIMENSION CACHEE cannot be held responsible in case of loss, theft or deterioration of the package. The parcels for which the identification of the client (name, first name, address and return code) is not possible will be refused.

Upon receipt of the Product(s) returned by the Customer, the customer service will send a confirmation of receipt of the Product by e-mail.

If you are interested in a different size, color or style, please return your items and simply place a new order for the piece you are interested in at DIMENSIONCACHEE.COM.